Issue was closed without resolution, again. #4357

realsens01 · 2019-07-03T20:23:14Z

RealSenseCustomerSupport · 2019-07-18T15:52:23Z

Let's clarify.
Are you able to run any python examples in librealsense?
Or, is below code not working for you?

**import** pyrealsense2 **as** rs
**import** numpy **as** np
**import** cv2

_# Configure depth and color streams_
pipeline = rs.pipeline()
config = rs.config()
config.enable_stream(rs.stream.depth, 640, 480, rs.format.z16, 30)
config.enable_stream(rs.stream.color, 640, 480, rs.format.bgr8, 30)
config.enable_stream(rs.stream.infrared, 1, 640, 480, rs.format.y8, 30)
config.enable_stream(rs.stream.infrared, 2, 640, 480, rs.format.y8, 30)
config.enable_record_to_file(**"test.bag"**)

_# Start streaming_
pipeline.start(config)

**try**:
 WIN_TITLE1 = **'Color + Depth'**
 WIN_TITLE2 = **'Left IR + Right IR'**
 **while True**:

 _# Wait for a coherent pair of frames: depth and color_
 frames = pipeline.wait_for_frames()
 depth_frame = frames.get_depth_frame()
 color_frame = frames.get_color_frame()
 ir1_frame = frames.get_infrared_frame(1)
 ir2_frame = frames.get_infrared_frame(2)
 **if not** depth_frame **or not** color_frame:
 **continue**

 _# Convert images to numpy arrays_
 depth_image = np.asanyarray(depth_frame.get_data())
 color_image = np.asanyarray(color_frame.get_data())
 ir1_image = np.asanyarray(ir1_frame.get_data())
 ir2_image = np.asanyarray(ir2_frame.get_data())

 _# Apply colormap on depth image (image must be converted to 8-bit per pixel first)_
 depth_colormap = cv2.applyColorMap(cv2.convertScaleAbs(depth_image, alpha=0.03), cv2.COLORMAP_JET)

 _# Stack both images horizontally_
 images = np.hstack((color_image, depth_colormap))
 images2 = np.hstack((ir1_image, ir2_image))

 _# Show images_
 cv2.namedWindow(WIN_TITLE1, cv2.WINDOW_AUTOSIZE)
 cv2.imshow(WIN_TITLE1, images)
 cv2.namedWindow(WIN_TITLE2, cv2.WINDOW_AUTOSIZE)
 cv2.imshow(WIN_TITLE2, images2)

 key = cv2.waitKey(1)
 **if** key == ord(**'q'**) **or** key == 27: _# q or ESC_
 **break**

**finally**:

 _# Stop streaming_
 pipeline.stop()

realsens01 · 2019-07-18T16:54:49Z

Hi @RealSenseCustomerSupport .
Thanks for your message. I do not have access to the camera at the moment, but I will test this as soon as I do. However, I'm guessing that it will fail at pipeline.start. If you compare your snippet to what I posted, you can see that they are pretty similar:

The code you posted:

import pyrealsense2 as rs
import numpy as np
import cv2

# Configure depth and color streams
pipeline = rs.pipeline()
config = rs.config()
config.enable_stream(rs.stream.depth, 640, 480, rs.format.z16, 30)
config.enable_stream(rs.stream.color, 640, 480, rs.format.bgr8, 30)
config.enable_stream(rs.stream.infrared, 1, 640, 480, rs.format.y8, 30)
config.enable_stream(rs.stream.infrared, 2, 640, 480, rs.format.y8, 30)
config.enable_record_to_file("test.bag")

# Start streaming
pipeline.start(config)

The code I posted:

import pyrealsense2 as rs2

device = rs2.context().devices[0]
serial_number = device.get_info(rs2.camera_info.serial_number)

pipeline = rs2.pipeline()
config = rs2.config()
config.enable_device(serial_number)
config.enable_stream(rs2.stream.infrared, 0)
config.enable_stream(rs2.stream.infrared, 1)
pipeline.start(config)

The primary difference between the snippets is the call to config.enable_device and the details of the config.enable_stream call. I've tried variations similar to what you posted, but I will confirm again.

EDIT: In the configuration in which your code works, what does the output of device.sensors[0].profiles look like? Does it show the two infrared profiles?

RealSenseCustomerSupport · 2019-07-22T06:46:03Z

Hi @realsense01,

Below code should be fine. Wait for your test update, you can also enable librealsense log to show more info by below command in the same terminal.
set LRS_LOG_LEVEL=DEBUG (windows) or export LRS_LOG_LEVEL=DEBUG (Linux)

realsens01 · 2019-07-23T19:05:18Z

@RealSenseCustomerSupport . If that code is fine, then the answer is: yes, the code is not working for me... as stated in my original post. I'll post the log output.

bmar45 · 2019-07-25T09:40:44Z

@realsens01
You used :
config.enable_stream(rs2.stream.infrared, 0)
config.enable_stream(rs2.stream.infrared, 1)

If i am not mistaken, you have to do
config.enable_stream(rs2.stream.infrared, 1)
config.enable_stream(rs2.stream.infrared, 2)

I think i had the same trouble and found out that a stream id of 0 provoked an error in my code. Using 1 and 2 instead of 0 and 1 fixed it.

realsens01 · 2019-07-25T15:11:51Z

My original post says that I tried that, but I wrote that almost 3 months ago, so I don't remember doing it. It wouldn't hurt to try again. In any case, thanks for your suggestion @bmar45 .

Quote from original:

A reply to another user question suggests using enable_stream with stream indices 1 and 2. This also didn't work. The only stream index that works is 1.

realsens01 · 2019-08-29T19:00:01Z

Update to address some of the previous questions.
This uses the stream indices suggested by @bmar45
This uses the code suggested by @RealSenseCustomerSupport

In [3]: import pyrealsense2 as rs
   ...: import numpy as np
   ...:
   ...: # Configure depth and color streams
   ...: pipeline = rs.pipeline()
   ...: config = rs.config()
   ...: config.enable_stream(rs.stream.depth, 640, 480, rs.format.z16, 30)
   ...: config.enable_stream(rs.stream.color, 640, 480, rs.format.bgr8, 30)
   ...: config.enable_stream(rs.stream.infrared, 1, 640, 480, rs.format.y8, 30)
   ...: config.enable_stream(rs.stream.infrared, 2, 640, 480, rs.format.y8, 30)
   ...: config.enable_record_to_file("test.bag")
   ...:
   ...: # Start streaming
   ...: pipeline.start(config)
   ...:
   ...:
---------------------------------------------------------------------------
RuntimeError                              Traceback (most recent call last)
<ipython-input-3-f010363c7b0c> in <module>()
     12
     13 # Start streaming
---> 14 pipeline.start(config)

RuntimeError: Failed to resolve request. No device found that satisfies all requirements

realsens01 · 2019-08-29T19:35:29Z

Requested log output:

 08/08 18:18:10,248 DEBUG [15324] (context.cpp:99) Librealsense VERSION: 2.10.4
 08/08 18:18:10,264 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:10,264 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:10,264 DEBUG [15324] (ds5-factory.cpp:279) try_fetch_usb_device(...) failed.
 08/08 18:18:10,264 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:10,496 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:10,496 DEBUG [15324] (context.cpp:99) Librealsense VERSION: 2.10.4
 08/08 18:18:10,511 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:10,511 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:10,511 DEBUG [15324] (ds5-factory.cpp:279) try_fetch_usb_device(...) failed.
 08/08 18:18:10,511 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:10,527 DEBUG [15324] (ds5-factory.cpp:279) try_fetch_usb_device(...) failed.
 08/08 18:18:10,527 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:10,781 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:10,834 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,834 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,834 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,834 WARNING [15324] (sensor.cpp:315) Unregistered Media formats : [ UYVY Y12I Y8I  ]; Supported: [ ]
 08/08 18:18:10,881 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,881 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,881 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,881 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:10,897 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:10,897 DEBUG [15324] (ds5-factory.cpp:279) try_fetch_usb_device(...) failed.
 08/08 18:18:10,897 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:10,897 INFO [15324] (environment.cpp:85) Found fd unreachable streams, 4f1 extrinsics deleted
 08/08 18:18:11,166 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:11,229 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,229 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,229 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,229 WARNING [15324] (sensor.cpp:315) Unregistered Media formats : [ UYVY Y12I Y8I  ]; Supported: [ ]
 08/08 18:18:11,267 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,267 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,267 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,267 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,282 INFO [15324] (win-helpers.cpp:75) res=pSensorManager->GetSensorsByCategory(SENSOR_CATEGORY_ALL, &pSensorColl) returned: HResult 0x80070490: "Element not found."
 08/08 18:18:11,282 DEBUG [15324] (ds5-factory.cpp:279) try_fetch_usb_device(...) failed.
 08/08 18:18:11,282 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:11,282 INFO [15324] (environment.cpp:85) Found fd unreachable streams, 4f1 extrinsics deleted
 08/08 18:18:11,552 WARNING [15324] (win-uvc.cpp:967) Could not retrieve USB descriptor for device 8086:b07 , id:1e0da80f
 08/08 18:18:11,599 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,599 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,599 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,599 WARNING [15324] (sensor.cpp:315) Unregistered Media formats : [ UYVY Y12I Y8I  ]; Supported: [ ]
 08/08 18:18:11,637 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,637 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,637 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,637 INFO [15324] (win-helpers.cpp:75) _reader->GetNativeMediaType(sIndex, k, &pMediaType.p) returned: HResult 0xc00d36b3: "The stream number provided was invalid."
 08/08 18:18:11,652 WARNING [15324] (rs.cpp:1426) null pointer passed for argument "profile"

RealSenseCustomerSupport · 2019-10-30T06:41:07Z

Hi @realsens01,

Your D435 camera behavior is quite weird. Per the log, the host even can't retrieve the USB descriptor. Suggest to upgrade your D435 firmware and librealsense and see how it works.

RealSenseCustomerSupport · 2019-12-05T06:03:24Z

Hi @realsens01,

How is everything going?

realsens01 · 2019-12-05T18:47:54Z

I still can't record two IR streams.

RealSenseCustomerSupport · 2019-12-06T04:41:25Z

Hi @realsense01,

I would suggest to have a RMA process for the failure analysis. You can check with your reseller. By the way, how many cameras do you have with this issue?

RealSenseCustomerSupport · 2020-01-06T22:22:39Z

Hi @realsense01,

Haven't seen a response on this thread for a while. Let us know your latest.

realsens01 · 2020-01-13T18:34:03Z

I purchased 4 D435 cameras directly from Intel. We use 2 at a time for data collection.

RealSenseCustomerSupport · 2020-01-13T21:01:17Z

Are you still seeing the original issue that was presented on the thread?

realsens01 · 2020-02-06T00:30:08Z

YES. I see the original issue on the four D435 cameras that I purchased directly from Intel.

RealSenseCustomerSupport · 2020-02-06T17:04:24Z

Hi @realsens01

Did you attempt to RMA the cameras with the return process on the site?

RealSenseSupport · 2020-08-20T19:29:52Z

Hi @realsens01

With the latest LRS and FW, does this issue continue?

*If we don’t hear from you in 7 days, this issue will be closed.

RealSenseSupport closed this as completed Sep 9, 2020

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Issue was closed without resolution, again. #4357

Issue was closed without resolution, again. #4357

realsens01 commented Jul 3, 2019

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Issue was closed without resolution, again. #4357

Issue was closed without resolution, again. #4357

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