OpsGenie

Centralizing alerting, on-call escalation and incident management SaaS tool by Atlassian.

Key Points

Centralizes alerts from various monitoring tools
On-Call Scheduling:
- flexible on-call scheduling
- rotation scheduling
- alert escalations (if first person doesn't acknowledge in time)
Alerting:
- Email
- SMS
- Phone calls
- Mobile push notifications
Integrates with many monitoring tools:
- ITSM
- DevOps tools (Jira, Slack, PagerDuty)
Escalations & Routing Rules:
- alerts can be routed and escalated based on customizable rules
- if the primary responder doesn't response can escalate to another responder
Incident Response Automation
Reporting and Analytics - detailed reports and analytics on:
- incidents
- on-call performance
- response times
- to help teams refine processes and responsiveness over time
Mobile App allows team members to:
- manage alerts
- manage schedules
- respond to incidents on the go