Concierge-"Something went wrong" page appears when opening tasks in Concierge chat

[mitarachim]

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Version Number: 9.0.80-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/cases/view/2950407
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: iPhone 15 iOS 18.1.1 Safari
App Component: Other

Action Performed:

1. Navigate to staging.new.expensify and sign in as a gmail account
2. Open Settings/ Troubleshoot and clear cache (not always necessary for reproduction)
3. Navigate to Inbox and tap on Concierge chat
4. Tap on tasks "Take a 2-minute tour" and/or "Track an expense" to open task details page

Expected Result:

Task details page is displayed

Actual Result:

"Uh-oh, something went wrong!" error page opens when tapping on the tasks in Concierge chat. User needs to refresh the page 1-2 times for the task page to open

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6704694_1735687928669!Concierge_Console.txt

Bug6704694_1735686884264.ScreenRecording_12-31-2024_15-10-54_1.mp4

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @MitchExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @marcaaron (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[NJ-2020]

Offending PR: #53902

Same root cause as this comment #54693 (comment)

[MitchExpensify]

Shall we solve this over in #54693 (comment) and close this @marcaaron ?

[isagoico]

Issue not reproducible anymore 🎉

macOS.Sequoia.15.2._.Chrome.mp4

[MitchExpensify]

Woohoo, so we're good to close @marcaaron ?

[melvin-bot]

This issue has not been updated in over 15 days. @marcaaron, @MitchExpensify eroding to Monthly issue.

P.S. Is everyone reading this sure this is really a near-term priority? Be brave: if you disagree, go ahead and close it out. If someone disagrees, they'll reopen it, and if they don't: one less thing to do!