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FAQ (Errors)

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Stefano Gottardo edited this page Oct 25, 2020 · 28 revisions

Add-on errors:

Add-on errors

Email or password is incorrect

There are several reasons because this problem is presented, the known cases are:

  • Due to new Netflix anti-bot protection
    For more info read Login with Authentication key page

  • Netflix has automatically reset your password for suspicious activity (notice by e-mail), or you have changed the password while Kodi was still running
    You can try solve with these steps:

  1. Try to change your password (again or try skip this step)
  2. Reboot Kodi
  3. Open Netflix add-on, should be asked to enter the new credentials, if no credential are asked open add-on settings and Logout
  • Your e-mail address contains a plus sign example name+surname@dom.com
    This is a known problem, this e-mail addresses will always cause "incorrect password" errors.
    The only solutions are: Change account e-mail, or try insert the phone number instead of the e-mail to login.

This title is not available to watch instantly

In this case Netflix says to log out https://help.netflix.com/en/node/109329.
Open add-on settings and choose Logout.

If the problem persists, reinstall Widevine CDM (not applicable on Android):
Open add-on settings (by context menu on the add-on icon), then go to Expert page and choose InputStream Helper settings, a new window will be opened, then choose (Re)install Widevine CDM.

If on Android the problem persists again, you may be using a device that is not fully certified by Google and Netflix, there are no solutions.

Request failed validation during key exchange

This generally happens on Android devices, most of the time it can be one of these cases:

  • Your device model is not Netflix certified (usually on chinese android-box), you can only try to enable Force Widevine security level L3 see Expert settings wiki page.

  • The ESN used is wrong or incorrectly generated
    In this case you can try to solve the problem by using the ESN prodived from your device. In some cases you can read the ESN in the system information of the operative system, alternatively you can read the ESN by opening the official Netflix app settings. Then copy it in full lenght, in to Manual ESN option in the Netflix add-on expert settings.
    Probably future changes by developers will be necessary.

  • Netflix has implemented some changes, so changes will need to be made by the developers of the add-on.

Entity used incorrect user authentication data type

It happens very rarely, so it is difficult to find a solution, it is usually a temporary problem that solves itself in a day or two without doing anything.

Entity used incorrect key exchange data type

It happens very rarely, so it is difficult to find a solution, it is usually a temporary problem that solves itself in a day or two without doing anything.

HTTPError: 403 Client Error: Forbidden for url ...

This situation may indicate a network problem, Netflix say: It typically indicates that your computer's DNS setting is not routing to Netflix properly. Read the Netflix documentation

HTTPError: 500 Server Error

There is a problem with the netflix server. This should be fixed by them. Some users were able to solve the problem by changing their profile language.

HTTPError: 504 Server Error

This error could happen when:

  • Temporary server issue
  • There are some problems with your network DNS
  • Your Proxy or VPN prevent correct communication (if used)
  • A firewall is blocking the communication
  • There are some changes to the website API endpoints (e.g. MSL) this rarely happens then the add-on need to be checked

Exception: Connection error

This error has many meanings and depends on the details of this error, is usually due to something that prevents good internet communication. You can try to solve the problem by making these tests:

  • Check your connection if it is stable or try use another connection
  • Try change your DNS (on the router or in Kodi settings if you use a Kodi OS)
  • If you use Proxy/VPN try disable it

Request blacklisted by key exchange service

As far as we know in the case of android devices, may indicate compatibility problems with the device firmware (needs updating), or there is the possibility that the model of the android device in use is on the black list of devices not authorized by Netflix.

Addon Signals call timeout

This can happen most of the times when:

  • Could be a problem of conflicts with other add-ons who are performing other operations at the same time with AddonSignals add-on.
    The only solution is try to enable IPC over HTTP: In add-on expert settings, turn on Enable IPC over HTTP.
  • Your connection/ISP is not working optimally or Netflix server fails
    Not solvable here.
  • Your device uses a memory card or disk that is too slow.
  • In rare cases it may represent an internal error of the addon.

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