-
-
I just activated my ReportStream account, why can't I log in?
-
-
We use Okta to manage and authenticate access to our application. However, you'll log in to your user account at reportstream.cdc.gov/login.
-
-
Having problems logging in?
-
-
Trouble logging in to ReportStream or need to reset your password? Go to reportstream.cdc.gov/login or click the button below.
-
-
Reset Password
-
-
Why does my CSV file keep getting errors from ReportStream?
-
-
Incorrect values: The most common submission errors we get from CSV upload users are incorrectly entered values under the following required data elements:
-
- Equipment Mode Name
-
- Test Performed Code
-
- Test Result
-
- Patient Race
-
- Patient Ethnicity
-
-
Blank values: Another common submission error is leaving a field blank underneath a data element that's required. Required fields with blank values can fail the file.
-
-
We've put together detailed instructions outlining how to prepare a CSV file using the standard schema that'll be accepted by state, tribal, local, or territorial (STLT) health departments partnered with ReportStream.
-
-
Can I sort my CSV columns in any order when I submit the file to ReportStream?
+
+
+
+ Frequently asked questions (FAQ)
+
+
- Yes, you can organize your CSV columns in any order within your file. ReportStream looks for data values beneath the column header regardless of where it's located in the file.
+ I just activated my ReportStream account, why can't I log in?
+ We use Okta to manage and authenticate access to our application. However, you'll log in to your user account at reportstream.cdc.gov/login.
+
+ Having problems logging in?
+ Trouble logging in to ReportStream or need to reset your password? Go to reportstream.cdc.gov/login or click the button below.
- Which browser is recommended for using ReportStream?
+ Why does my CSV file keep getting errors from ReportStream?
+ Incorrect values: The most common submission errors we get from CSV upload users are incorrectly entered values under the following required data elements: Equipment Mode Name, Test Performed Code, Test Result, Patient Race, Patient Ethnicity.
- Our application works best on a modern desktop browser (Chrome, FireFox, Safari, Edge). ReportStream doesn't support Internet Explorer 11 or below.
+ Blank values: Another common submission error is leaving a field blank underneath a data element that's required. Required fields with blank values can fail the file.
- Where does ReportStream work?
+ We've put together detailed instructions outlining how to prepare a CSV file using the standard schema that'll be accepted by state, tribal, local, or territorial (STLT) health departments partnered with ReportStream.
- ReportStream is currently live or getting set up in jurisdictions across the United States. Here's a map and list of where we're live.
+ Can I sort my CSV columns in any order when I submit the file to ReportStream?
+ Yes, you can organize your CSV columns in any order within your file. ReportStream looks for data values beneath the column header regardless of where it's located in the file.
- What's the difference between ReportStream and SimpleReport?
+ Which browser is recommended for using ReportStream?
+ Our application works best on a modern desktop browser (Chrome, FireFox, Safari, Edge). ReportStream doesn't support Internet Explorer 11 or below.
- ReportStream and SimpleReport are sister projects that share similar resources under the Pandemic-Ready Interoperability Modernization Effort (PRIME) operated by the CDC.
-
- ReportStream is a cloud-based data router that aggregates COVID-19 test data reporting from healthcare clinics, hospitals, laboratories, and organizations, and delivers them to public health departments.
+ Where does ReportStream work?
+ ReportStream is currently live or getting set up in jurisdictions across the United States. Here's a map and list of where we're live.
- SimpleReport is a cloud-based application that allows organizations who have not reported to public health in the past (e.g. school systems, jails, assisted living facilities, etc.) to submit COVID-19 rapid test results to public health. The data submitted through SimpleReport gets aggregated and routed through ReportStream to public health departments.
+ What's the difference between ReportStream and SimpleReport?
+ ReportStream and SimpleReport are sister projects that share similar resources under the Pandemic-Ready Interoperability Modernization Effort (PRIME) operated by the CDC.
+ ReportStream is a cloud-based data router that aggregates COVID-19 test data reporting from healthcare clinics, hospitals, laboratories, and organizations, and delivers them to public health departments.
+ SimpleReport is a cloud-based application that allows organizations who have not reported to public health in the past (e.g. school systems, jails, assisted living facilities, etc.) to submit COVID-19 rapid test results to public health. The data submitted through SimpleReport gets aggregated and routed through ReportStream to public health departments.
- How much does ReportStream cost?
+ How much does ReportStream cost?
+ ReportStream was developed by the CDC for COVID-19 test data reporting and is 100% free.
- ReportStream was developed by the CDC for COVID-10 test data reporting and is 100% free.
+
From a3a0902d32be7cd12f7744d9228f5b1113401b05 Mon Sep 17 00:00:00 2001
From: drew-usds <57154955+drew-usds@users.noreply.github.com>
Date: Thu, 2 Jun 2022 00:59:25 -0400
Subject: [PATCH 5/9] fix typo in reportstream
---
.../public-health-departments/DataDownloadGuide.tsx | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/frontend-react/src/pages/getting-started/public-health-departments/DataDownloadGuide.tsx b/frontend-react/src/pages/getting-started/public-health-departments/DataDownloadGuide.tsx
index 84fa2814ae3..4ec6391140a 100644
--- a/frontend-react/src/pages/getting-started/public-health-departments/DataDownloadGuide.tsx
+++ b/frontend-react/src/pages/getting-started/public-health-departments/DataDownloadGuide.tsx
@@ -202,7 +202,7 @@ export const DataDownloadGuide = () => {
If you forgot your password, follow the instructions
under "Need help signing in?" on the login page at{" "}
- reportsream.cdc.gov/login
+ reportstream.cdc.gov/login
.
From 2a23e005a7dee5eee253768dc912fdfe6d061972 Mon Sep 17 00:00:00 2001
From: drew-usds <57154955+drew-usds@users.noreply.github.com>
Date: Thu, 2 Jun 2022 01:39:20 -0400
Subject: [PATCH 6/9] edit faq content
---
frontend-react/src/pages/support/faq.tsx | 81 +++++++++++++++++-------
1 file changed, 59 insertions(+), 22 deletions(-)
diff --git a/frontend-react/src/pages/support/faq.tsx b/frontend-react/src/pages/support/faq.tsx
index 66103954366..700da5cb640 100644
--- a/frontend-react/src/pages/support/faq.tsx
+++ b/frontend-react/src/pages/support/faq.tsx
@@ -1,4 +1,5 @@
import { Helmet } from "react-helmet";
+import { NavLink } from "react-router-dom";
export const SupportFaq = () => {
@@ -15,36 +16,72 @@ export const SupportFaq = () => {
-
I just activated my ReportStream account, why can't I log in?
-
We use Okta to manage and authenticate access to our application. However, you'll log in to your user account at reportstream.cdc.gov/login.
-
-
Having problems logging in?
-
Trouble logging in to ReportStream or need to reset your password? Go to reportstream.cdc.gov/login or click the button below.
+
How much does ReportStream cost?
+
ReportStream was developed by the CDC for COVID-19 test data reporting and is 100% free.
-
Why does my CSV file keep getting errors from ReportStream?
-
Incorrect values: The most common submission errors we get from CSV upload users are incorrectly entered values under the following required data elements: Equipment Mode Name, Test Performed Code, Test Result, Patient Race, Patient Ethnicity.
+
Where does ReportStream work?
+
ReportStream is currently live or getting set up in jurisdictions across the United States. Here's a map and list of where we're live.
-
Blank values: Another common submission error is leaving a field blank underneath a data element that's required. Required fields with blank values can fail the file.
+
Which browser is recommended for using ReportStream?
+
Our application works best on a modern desktop browser (ex:
+ Chrome
+
+ ,{" "}
+
+ Firefox
+
+ ,{" "}
+
+ Safari
+
+ ,{" "}
+
+ Edge
+ ). ReportStream doesn't support Internet Explorer 11 or below.
-
We've put together detailed instructions outlining how to prepare a CSV file using the standard schema that'll be accepted by state, tribal, local, or territorial (STLT) health departments partnered with ReportStream.
+
I just activated my ReportStream account, why can't I log in?
+
ReportStream, as part of the Pandemic-Ready Interoperability Modernization Effort (PRIME), shares some resources with other projects operated by the CDC.
+
Some aspects of the registration process may contain references to SimpleReport, a PRIME project that ReportStream closely collaborates with. To access your user account, be sure to log in at reportstream.cdc.gov/login.
+
For any other issues logging in, contact us.
+
+
How do I reset my password?
+
If you forgot your password, follow the instructions under "Need help signing in?" on the login page at reportstream.cdc.gov/login.
+
If you want to update your password, log out of the application and follow the instructions under "Need help signing in?" on the login page at reportstream.cdc.gov/login.
+
+
Why does my CSV file keep getting errors from ReportStream?
+
We've put together detailed instructions outlining how to prepare a CSV file for submission. We use a standard schema that will be accepted by state, tribal, local, or territorial (STLT) health departments partnered with ReportStream. The most common errors are outlined below:
+
Incorrect values
+
Elements of our standard CSV schema may require specific values or formatting. Common values you may be experiencing errors with include: equipment model name, test performed code, test result, patient race, and patient ethnicity.
+
Blank values
+
Our standard schema requires certain fields to be filled out. Required fields containing blank values can prevent your file from being uploaded. For a list of required fields, read our CSV schema documentation.
Can I sort my CSV columns in any order when I submit the file to ReportStream?
Yes, you can organize your CSV columns in any order within your file. ReportStream looks for data values beneath the column header regardless of where it's located in the file.
-
Which browser is recommended for using ReportStream?
-
Our application works best on a modern desktop browser (Chrome, FireFox, Safari, Edge). ReportStream doesn't support Internet Explorer 11 or below.
-
-
Where does ReportStream work?
-
ReportStream is currently live or getting set up in jurisdictions across the United States. Here's a map and list of where we're live.
-
What's the difference between ReportStream and SimpleReport?
-
ReportStream and SimpleReport are sister projects that share similar resources under the Pandemic-Ready Interoperability Modernization Effort (PRIME) operated by the CDC.
-
ReportStream is a cloud-based data router that aggregates COVID-19 test data reporting from healthcare clinics, hospitals, laboratories, and organizations, and delivers them to public health departments.
-
SimpleReport is a cloud-based application that allows organizations who have not reported to public health in the past (e.g. school systems, jails, assisted living facilities, etc.) to submit COVID-19 rapid test results to public health. The data submitted through SimpleReport gets aggregated and routed through ReportStream to public health departments.
-
-
How much does ReportStream cost?
-
ReportStream was developed by the CDC for COVID-19 test data reporting and is 100% free.
-
+
ReportStream and SimpleReport are sister projects under the Pandemic-Ready Interoperability Modernization Effort (PRIME), operated by the CDC.
+
ReportStream is an open source, cloud based platform that aggregates COVID-19 test results from healthcare clinics, hospitals, laboratories, and other organizations, and delivers them to public health departments.
+
SimpleReport is a cloud-based application that helps organizations to collect and submit COVID-19 test results to public health. Data submitted with SimpleReport is routed through ReportStream and delivered to public health departments.