+
+ Frequently asked questions{" "}
+
+
+
+
+
+
+ How much does ReportStream cost?
+
+ ReportStream was developed by the CDC for
+ COVID-19 test data reporting and is 100% free.
+
+
+
+ Where can you use ReportStream?
+
+
+ ReportStream is currently live or getting set up
+ in jurisdictions across the United States. Take
+ a look at the complete{" "}
+
+ list of ReportStream partners
+
+ .
+
+
+
+ Which browser is recommended for using
+ ReportStream?
+
+
+ Our application works best on a modern desktop
+ browser (ex:{" "}
+
+ Chrome
+
+ ,{" "}
+
+ Firefox
+
+ ,{" "}
+
+ Safari
+
+ ,{" "}
+
+ Edge
+
+ ). ReportStream doesn't support Internet
+ Explorer 11 or below.
+
+
+
+ I just activated my ReportStream account, why
+ can't I log in?{" "}
+
+
+ ReportStream, as part of the{" "}
+
+ Pandemic-Ready Interoperability
+ Modernization Effort (PRIME)
+
+ , shares some resources with other projects
+ operated by the CDC.
+
+
+ Some aspects of the registration process may
+ contain references to{" "}
+
+ SimpleReport
+
+ , a PRIME project that ReportStream closely
+ collaborates with. To access your user account,
+ be sure to log in at{" "}
+
+ reportstream.cdc.gov/login
+
+ .
+
+
+ For any other issues logging in,{" "}
+
+ contact us
+
+ .
+
+
+
+ How do I reset my password?
+
+
+ If you forgot your password, follow the
+ instructions under the "Need help signing in?"
+ link on the login page at{" "}
+
+ reportstream.cdc.gov/login
+
+ .
+
+
+ If you want to update your password, log out of
+ the application and follow the instructions
+ under the "Need help signing in?" link on the
+ login page at{" "}
+
+ reportstream.cdc.gov/login
+
+ .
+
+
+
+ Why does my CSV file keep getting errors from
+ ReportStream?{" "}
+
+
+ We've put together{" "}
+
+ detailed instructions
+ {" "}
+ outlining how to prepare a CSV file for
+ submission. We use a{" "}
+
+ standard schema
+ {" "}
+ that will be accepted by state, tribal, local,
+ or territorial (STLT) health departments
+ partnered with ReportStream. The most common
+ errors are outlined below:
+
+ Incorrect values
+
+ Elements of our standard CSV schema may require
+ specific values or formatting. Common values you
+ may be experiencing errors with include:{" "}
+
+ equipment model name
+
+ ,{" "}
+
+ test performed code
+
+ ,{" "}
+
+ test result
+
+ ,{" "}
+
+ patient race
+
+ , and{" "}
+
+ patient ethnicity
+
+ .
+
+ Blank values
+
+ Our{" "}
+
+ standard schema
+ {" "}
+ requires certain fields to be filled out.
+ Required fields containing blank values can
+ prevent your file from being uploaded. For a
+ list of required fields, read our{" "}
+
+ CSV schema documentation
+
+ .
+
+
+
+ Can I sort my CSV columns in any order when I
+ submit the file to ReportStream?{" "}
+
+
+ Yes, you can organize your CSV columns in any
+ order within your file. ReportStream looks for
+ data values beneath the column header regardless
+ of where it's located in the file.
+
+
+
+ What's the difference between ReportStream and
+ SimpleReport?{" "}
+
+
+ ReportStream and{" "}
+
+ SimpleReport
+ {" "}
+ are sister projects under the{" "}
+
+ Pandemic-Ready Interoperability
+ Modernization Effort (PRIME)
+
+ , operated by the CDC.
+
+
+ ReportStream is an open source, cloud based
+ platform that aggregates COVID-19 test results
+ from healthcare clinics, hospitals,
+ laboratories, and other organizations, and
+ delivers them to public health departments.
+
+
+ SimpleReport is a cloud-based application that
+ helps organizations to collect and submit
+ COVID-19 test results to public health. Data
+ submitted with SimpleReport is routed through
+ ReportStream and delivered to public health
+ departments.
+
+