Bug: Checklist shows empty content with only the percentage image

[arunsathiya]

There has been a case that the onboarding checklist shows an empty message for a few sites, and I am not 100% sure what triggers that. It shows only the percentage of completion on opening the WordPress.com dashboard.

It looks as shown below.

In my case, I have completed all the checklist activities.

I can add the steps to reproduce when I figure that out.

There is an user report as well, from @katiebethbrown. #user-report

[katiebethbrown]

I have a user seeing this in 1580583-zen

All checklist activities are complete, but they see 89% Complete in the dashboard and the box cannot be dismissed.

[kriskarkoski]

#1570223-zen

[liviopv]

Another #1610000-zen

[liviopv]

Related to #26890 maybe?

[GeoJunkie]

Also in 1616802-zen . User's percentage shows exactly as in the bug report. As a note, we calculated that 91% is 10/11, so there may be a hidden/miscounted step.

[jrodger]

Hit an instance of this here: #1627095-zen

[AtrumGeost]

Another one here:

1629286-zen

It is very odd because for a couple of seconds it displays this screen before displaying the empty one with 91%:

[AtrumGeost]

1635435-zen

site: robertbannisterphotography.com

[iamgabrielma]

9040373-hc
site: weonfamily.com

[chad1008]

Another report of this in 8659751-hc (followup in 1683236-zen)
Site: antheiart.com

Stats page shows 89% complete in an otherwise empty block that can't be dismissed, and the actual checklist is fully completed.

[iamgabrielma]

1697064-zen

[pauljacobson]

Hi there, I also encountered this in 9406793-hc (Follow-up in 1706788-zen).

I didn't see it when I first accessed the dashboard. It appeared when I refreshed the page, though. As with other reports, the user had completed the steps (8/8), but was unable to dismiss the graphic.

[jamiepalatnik]

Also reported in 8089779-hc (follow-up in 1717834-zen)

[GeoJunkie]

Reported in 9546915-hc

Also stuck at 89%

[arunsathiya]

@Automattic/onboarding-dev, ping - as was previously mentioned here #30244

[ramonjd]

It is very odd because for a couple of seconds it displays this screen before displaying the empty one with 91%:

Here's an attempt to fix that issue. #30258

I haven't yet been able to replicate the 'stuck' incorrect percentage bug yet. I levelled my first accusation at the memoized function we use to grab the task list, but in all my tests it behaved :)

If you notice anything in common with these reports, be it the order of tasks completed, site theme, or anything else relevant, please leave a comment and I'll try to investigate further. 🙇

[taggon]

I assume the bug @arunsathiya has reported is fixed with #30268. Let me know if it happens again.

[arunsathiya]

It does seem to be resolved on production. Thank you, @taggon!